Team Leader - Experiencia En Ventas Bilingue

The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on procedural issues, customer service and how to drive sales. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.

Education & Experience

• Two years of college education is required or two years of experience in call center industry
• Previous management experience, we will validate references
• Candidates must be knowledgeable of client systems, call center software, client policies, procedures, and processes, and must work closely with supporting functions
• Strong Microsoft Office skills

Años de experiencia: 2

Disponibilidad de Viajar: No

Disponibilidad de Cambio de Residencia: No

Salario: 900.00 $ (Neto mensual)

Ciudad: ventas bilingue en san salvador