Agente De Servicio

JOB SUMMARY/ OVERVIEW

Provides professional and quality service to external Customers by utilizing strong verbal and written communication skills, create a genuine, customer friendly experience throughout calls and effective telephone techniques. Provides assistance in a helpful, accurate and timely manner while complying and staying abreast of policies, best practices and standard operating procedures while maintaining a high level of integrity.

Expertise
•Call center experience will be a plus

Skills required:
Language Skills
•Proficient Verbal and written English communication skills.
•Positive focus on solutions
•Soft skills conveyed when sharing information
•Ability to coherently communicate the message in a simple way

Keyboard Skill:
Basic PC knowledge.
Ability to work in a time critical environment.
Multi-task through multiple applications (talk, type, read)

Listening Skills:
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
Able to provide an exceptional customer experience
Specific skills
Ability and willingness to provide pre-sales support as well as to promote and sell products or services.
Ability to identify, analyze, and solve a problems. Look for solutions/solutions oriented

Core Competencies:

Customer Focus
Problem Solving
Communication Skills

Ciudad: todo el pais