Agente De Servicio

Job Overview:

As a member of our award-winning customer service team, you will enjoy a fast-paced team environment where you spend each day interacting with families, couples and individuals planning their dream vacation. You will enjoy the job variety, the personal interaction with customers, and talking about and even experiencing some of the Latin America’s greatest adventures. You will treasure the lifetime memories you help create each and every day.

Job Responsibilities:

Receive incoming contacts from customers via phone, chat, email and social media.
Assist customers with questions about our adventures and assist with their bookings.
Manage chat and phone queues and multitask to ensure timely responses to all guests.
Work with our travel partners to confirm reservations and notify guests of the details.
Place outgoing calls and emails to travel partners and customers as necessary.
Be punctual, flexible and prepared to work together as a team to fulfill our customers’ needs.
Attend all training sessions and become an expert on our websites, products and services.

REQUIREMENTS
Fluent in English and Spanish with high proficiency speaking and writing each language.
A positive, motivated and personable style that will represent the exciting services we offer.
Experience with computers and software programs like Microsoft Windows and Outlook.
Flexible schedules – we are open every day from 7:00 AM to 8:00 PM, 365 days a year.
Experience in travel, sales, and customer service preferred, but it is what you make of it!