This position provides support to the Compliance Department by training agents to ensure they are in compliance with section 352 of the USA PATRIOT Act, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and internal policies and procedures. Conducts training sessions via telephone - agent base is in the U.S. and Canada.
Main Responsibilities
Conduct telephonic training for U.S. Agents on Anti-Money Laundering, the Bank Secrecy Act (BSA), the USA PATRIOT Act, Know Your Consumer (KYC), Office of Foreign Assets Control (OFAC), and Consumer Fraud in both English and Spanish.
Conduct telephonic training for Canadian Agents on the Proceeds of Crime (Money Laundering) and Terrorist Financing Act in both English and Spanish.
In charge of entire online training cycle provided to agents: contacts them to assign the course online, creates online profile, follows up on course completion by the due date, enters training details in database, etc.
Accurately and timely enters training information in the Agent Training Database and efficiently files all required paperwork.
Stay abreast of relevant anti-money laundering laws, and regulations.
Perform other miscellaneous duties as assigned such as (not all inclusive):
Call and Follow up agents who are due for AML Training to Schedule it according to procedure.
Timely and accurately document the pending and completed trainings; Organize, review and send the required documentation before and after training is delivered.
Achieve the monthly goals assigned.
Adhere to the Avaya phone system: stay available to assist callers when applicable, enter appropriate activity codes.
Timely follow up with agents on missing or incorrect documentation.
Continuous monitoring of the department’s fax & inbox
Send conference invitations to agents as needed or requested
Send instructions to agents who are taking the training online; follow the department’s precise instructions.
JOB REQUIREMENTS
Skills required and education
High School Diploma or equivalent
Basic knowledge of money laundering compliance requirements for money service businesses.
Language requirements: proficient in English and Spanish
Ability to follow instructions accurately and punctually
Communicate orally and in writing in a professional and courteous manner
Flexibility and ability to manage multiple tasks with varying priority and deadlines at the same time
Demonstrate excellent organization, time management skills, attention to detail, and excellent at meeting deadlines/commitments.
Proficient in MS Word, Excel and Outlook
Schedule Flexibility is a must.
Call Center experience is a plus.
