JOB SUMMARY/ OVERVIEW
The primary function of the Tech Specialist’s job is to provide technical and network problem resolution to end users (customers) by performing a question diagnosis while guiding through step by step solution.
Positive focus on solutions
Soft skills conveyed when sharing information
Ability to coherently communicate the message in a simple way
Call center experience will be a plus
Knowledge of a Windows O/S and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Multi-task through multiple applications (talk, type, read)
Ability to navigate a computerized data entry system or other relevant systems
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
Able to provide an exceptional customer experience.
Look/understand win-win situation
Energetic approach when negotiating (overcoming objections, not being afraid to say no)
Use customer need to connect