Agente De Soporte

Agente De Soporte
Empresa:

(Confidencial)


Lugar:

San Salvador


Puestos Vacantes:
13

Área:

Call Center

Agente De Soporte

Detalles de la oferta

JOB SUMMARY/ OVERVIEW
The primary function of the Tech Specialist’s job is to provide technical and network problem resolution to end users (customers) by performing a question diagnosis while guiding through step by step solution.

Language Skills:
Positive focus on solutions
Soft skills conveyed when sharing information
Ability to coherently communicate the message in a simple way

Expertise
Call center experience will be a plus

Keyboard Skills:
Knowledge of a Windows O/S and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Multi-task through multiple applications (talk, type, read)
Ability to navigate a computerized data entry system or other relevant systems
Listening Skills:
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
Able to provide an exceptional customer experience.

Specific skills:
Negotiation Skills
Look/understand win-win situation
Energetic approach when negotiating (overcoming objections, not being afraid to say no)
Use customer need to connect


Fuente: Tecoloco


Área:

  • Teletrabajo / Call Center

Requisitos


Conocimientos:

  • Basic

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