Agente De Soporte

Responsibilities

Remote Windows Desktop Support
POS Terminal Support for credit / debit card transactions
Phone and Email Support
Installation of hardware and software systems
Monitoring of logs to pre-empt potential problems;
Troubleshooting a variety of computer issues
Documenting issues and troubleshooting in a ticketing system
Identify trends to assist in future problem resolution
Dispatching support
Fault notification, errors reporting, and escalations of faults / errors

JOB REQUIREMENTS
Skills & Requirements

Advanced English and great communication skills
Fast Learning skills
Phone etiquette skills
Multi-task skills
Flexible Schedule
Work with less or no supervision - Proactive
Excellent timely Service standard
Experience
Microsoft suit and Windows operating systems.
Remote Installations
Customer Service skills
TCP/IP Networking (preferred)

Ciudad: todo el pais