Agente De Soporte

TECHINCAL SUPPORT AGENT

18 years old and above
Gender indistinct

Work Experience
• Call Center experience will be a plus

Technical Skills
• Keyboard Skills
• Knowledge of a Windows O/S and Internet; Basic PC knowledge preferred. Computer quiz >=80.
• Multi-task through multiple applications (talk, type, read)
• Ability to navigate a computerized data entry system or other relevant systems
• Diagnose and resolve technical problems
Soft and Specific Skills
• English Skills: Proficient oral and written communication in English language verified during interview (>=3.25+) and tested (Step plus >=B1, Structure and Reading >=80, Listening Comprehension>=80).
• Positive focus on solutions
• Soft skills conveyed when providing assistance
• Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
• Ability to identify, analyze, and solve problems. Look for solutions/solutions oriented
• Ability to be flexible and quickly adapt to changing business needs and processes