Job Offer: Bilingual Virtual Receptionist English B2 minimum.
With own equipment to work remotely from home.
High-speed Internet
Answering queries and managing reservations
Responsibilities:
* Answer calls and messages from guests with professionalism and kindness.
* Manage queries about availability, rates, check-in/check-out times and hotel services.
* Make reservations, confirmations and modifications accurately.
* Coordinate virtual check-in/check-out and ensure that guests receive all the necessary information for their stay.
* Resolve basic incidents and redirect complex situations to the appropriate team.
* Maintain an organized record of all interactions and reservations.
Required skills:
* Excellent verbal and written communication skills.
* Knowledge of booking platforms and property management systems.
* Ability to resolve problems and manage incidents quickly.
* Attention to detail and organizational skills.
* Fluency in English and Spanish.
* Previous experience in customer service (desirable)
