Customer Service Representative

Customer Service Representative
Empresa:

(Confidencial)


Customer Service Representative

Detalles de la oferta

Requirements:
PlacidWay is currently looking for experienced Customer Service Representative to expand our team with energetic individuals who are looking to grow with an organization.

The successful candidate will work on a consultative basis to give solutions to our patients/customers in the health market using the latest technology. The ideal candidate will have a proven track record in meeting goals, follow the guidelines, works with minimal supervision; be efficient and proactive in completing tasks; be flexible and demonstrate closing deals skills.

The ideal candidate must have an entrepreneurial mindset, drive and motivation to be successful.

Main responsibilities:
- Analyzing patient requests and understanding their medical needs

- Researching in database and finding the best solutions that will fit patient medical needs

- Coordinating patient case with clinics that offer desired treatment

- Developing a thorough knowledge of all our products and services
- Manage prospects and a pipeline

- Organize and maintain customer relationship management (CRM) system and customer correspondence.

- Using the latest technology for communication such as Skype, , Emails etc.

- Working with key accounts to develop business relationship with them and conduct meetings on a weekly basis
- Providing Online Chat Support to the website visitors on the professional manner

- Communicate clearly and professionally verbally and in writing

- Represent the company and its products in an ethical and professional manner

- Short sales cycle experience
- Cultivate and maintain good patient/customer relationships

- Develop partnerships and alliances

Key Requirements:

- Basic medical background in healthcare is a plus, but not required
- Sales experience is a plus

- A minimum of 2-3 years of professional and related field experience.

- Proven track record in meeting performance objectives

- Experience working with Key Account Management
- Experience providing online chat support and conducting professional communication

- Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background

- Effective listener and understanding patient/customer expectations

- Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
- Ability to work remotely, reaching international customer base

- Shows/practices a commitment to ethical conduct.

- Works well under pressure and does not waiver in working as a team.

- Internet savvy to research customer details
- Availability to work a flexible schedule

- Fluent in English, both speaking and writing. Other languages like Arabic, Russian, Chinese, etc. Are considered a plus

- Solid computer skills ? proficient in Microsoft applications and PowerPoints

- Strong communications and closing skills.
We are offering

- Solid initial training

- Opportunities to grow and develop yourself

- A friendly environment
- Long term relationship

- Performance bonuses based on the results

Responsibilities:
- Analyzing patient requests and understanding their medical needs

- Researching in database and finding the best solutions that will fit patient medical needs

- Coordinating patient case with clinics that offer desired treatment

- Developing a thorough knowledge of all our products and services

- Manage prospects and a pipeline

- Organize and maintain customer relationship management (CRM) system and customer correspondence.

- Working with key accounts to develop business relationship with them and conduct meetings on a weekly basis

- Providing Online Chat Support to the website visitors on the professional manner

- Communicate clearly and professionally verbally and in writing

- Represent the company and its products in an ethical and professional manner

- Short sales cycle experience

- Cultivate and maintain good patient/customer relationships

- Develop partnerships and alliances

Jornada laboral:Tiempo Completo
Tipo de empleo:Trabajo Fijo
Salario:A convenir
Cantidad de vacantes:1

Requerimientos:
Experiencia Mínima:Sin experiencia
Sexo:Indistinto

Ciudad: santa rosa de lima


Fuente: Jobomas


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Basic
  • Internet
  • Internet

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