On-Boarding & Customer Success Representative

Travelisimo is expanding, and we’re looking for you.

Hi! If you’re someone who loves organizing information, supporting suppliers, and making things run smoothly behind the scenes, and if the world of travel and tourism genuinely speaks to you, this role might be exactly what you’re searching for.

Travelisimo is a TravelTech company and one of Central America’s native travel platforms. Founded in Guatemala, where it became the country’s #1 online travel agency (OTA), and we are now shifting our operations to El Salvador to establish our presence locally and strengthen our expansion across Latin America and the Caribbean.

We’re looking for a detail-oriented, proactive, bilingual Onboarding & Customer Success Representative to help us activate new suppliers, ensure high-quality listings, and support Travelisimo’s growing inventory across the region.

What you’ll be doing

You’ll become a key operational point of contact between our Business Development team, our suppliers, and our internal operations. Your work will ensure that every new product entering our platform, tours, transportation, experiences, rentals, and hotels, is accurately uploaded, optimized, and ready for booking.

You will:

Support and manage the onboarding process for new suppliers and their products across El Salvador, Guatemala, and neighboring markets.

Collect, organize, and upload product information: pricing, descriptions, policies, photos, availability, and operational requirements.

Ensure high-quality, complete, and accurate listings that meet Travelisimo’s standards.

Coordinate closely with Business Development to guarantee a smooth transition from acquisition to activation.

Assist suppliers by guiding them through platform requirements and best practices.

Collaborate with tech, operations, and customer support teams to solve issues and optimize workflows.

Monitor product performance and keep listings fresh, updated, and fully functional.

Provide ongoing support to suppliers to help them succeed and grow within the platform.

What you need to succeed in this role:

Spanish + EnglishExperience in tourism, hospitality, or operations

Strong organizational and multitasking skillsHigh attention to detail and a structured, methodical approach

Ability to work independently and meet deadlines

Strong communication skills and supplier-facing confidence

Comfortably using digital tools, spreadsheets, and CMS-style systems

A proactive, responsible, and solution-oriented mindset

What we offer

For the right candidate, this position provides a clear path for long-term growth into operational leadership roles as we expand across Central America.

Base salary + full social benefits

A real opportunity for personal and professional growth

International work environment with a high-performing leadership team

A direct, open, and transparent organizational culture

A chance to shape Travelisimo’s success in a new market