Req ID:
Job Function: IT
Full:Time/Part:Time: Full:time
Contract Type: Permanent
Job Level: Professional
Regional IT Customer Systems Consultant Americas
Purpose of the position
This position is the link between Panalpina's customers, Panalpina's business functions (M and S, Operations, etc.) and the regional and corporate IT departments reporting into IT Business Solutions. Work hand in hand with Marketing and Sales on customer projects including in person customer visits and pre:sales activities.
Work with the Customer Systems Support and Maintenance ("Run") team to ensure that SLAs are followed; with the Customer Systems Development ("Build") team to ensure that what is being built matches customer requirements and collaborate with Customer IT Solution Consultants of other regions to identify global product trends and business needs.
Cover the IT aspects of project life cycle from sales support, presentations, solution design, configuration, documentation for technical development, testing, implementation support up to go live at which time the project is turned over to Support and Maintenance. Coordinate tasks during all project phases in Panalpina project management tool. Project partners are corporate build team, regional run team, sales, operations and Panalpina customers.
Responsible for client specific IT setups where required i.e. customers owned by IT where the consultant is accountable for all aspects from pre:sales, implementation and change management.
Responsible for supporting areas and other countries in the region based customer systems consultant through training, supporting and consulting on client facing system setups.
Key Tasks
STRATEGIC / TACTICAL
Collaborate with the concerned Regional Marketing and Sales and product function, other IT Business Solutions Managers and Regional Head of IT Business Solutions, to support the creation of business requirement specifications and develop customer systems solutions.
* Collect review and understand customer requirements and help in the translation of these into BRF/BRS for submission to the build part of IT and smooth transition through the acceptance gate
* Use existing or, if needed, support the creation of client specific SLAs to ensure alignment between internal/ external client expectations and the support and maintenance delivered through the IT support and maintenance department
* Define standard customer solutions applicable for the region for quick implementation and support the creation of global standard solutions together with the other regional and corporate teams
EXECUTION
* Act as interface between the demand functions and IT solutions to ensure internal and external customer requirements are met
* Analyze customer requirements, recommend, project manage and manage the development of IT solutions in collaboration with business owner/account manager
* Configuration of proprietary applications or creation of technical specifications for hand:over to technical programmers to fit customer's needs
* EDI data field mapping preparation in collaboration with the EDI team
* Obtain and maintain excellent customer systems knowledge from team members, the corporate build and consulting functions
* Participate in business implementations and full responsibility for end to end IT project work stream. Liaise with EDI group in order to ensure customer IT integration
* Coordinate information and activities to ensure customer satisfaction in delivering supply chain solutions for potential customers
* Collaborate with regional project management team to manage time/resources and successfully deliver IT customer systems services
* Identify needs, develop and deliver sales training, tools and support material for customer IT solutions that enable supply chain solutions
* Create and deliver in person or by webex presentations/demos on how IT enables supply chain solutions
* Identify gaps and/or shortcomings of Panalpina custo
Salario:Competitive
Ciudad: san jose
