Agente De Soporte

· Responsibilities

· Provide Tech and Customer Care Support through Phone, Email and remote desktop connections.

· Monitoring of logs to pre-empt potential problems;

· Proactively maintain a desktop fleet;

· Assisting in IT related projects

· Promptly and politely resolving issues

· Documenting and troubleshooting of issues in a ticketing system

· Identify trends to assist in future problem resolution

· Dispatching support

· Calling IT and staff to determine the root cause of an issue

· Fault notification, errors reporting, and escalations of faults / error

JOB REQUIREMENTS
Experience

· Experience working with Microsoft Technologies

· Helpdesk Practice and Procedures skills via phone, email and chat.

· One year customer service work experience *Preferred.

· Remote Installations

· TCP/IP Networking (preferred)

Skills & Requirements

· Qualified Degree in IT or Computer Sciences, preferably with relevant industrial certifications.

· Well-developed verbal and written English language skills are essential (Advanced)

· Excellent timely service standard

· Flexible to adapt to different communication styles and modify approach accordingly

· Ability to meet minimum typing speed of 25 WPM while talking with customers

· Ability to manage multiple applications running at the same time

· We are looking for a team player with highly effective analytical and problem solving skills

· A can-do attitude and curiosity to learn