The IT technician is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
The main responsibilities include:
· Installing and configuring computer hardware operating systems and applications;
· Monitoring and maintaining computer systems and networks (layer one);
· Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
· Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
· DNS, DHCP, AD, knowledge is required
· Switching routing and scripting is required
· Replacing parts as required;
· Providing support, including procedural documentation and relevant reports;
· Following diagrams and written instructions to repair a fault or set up a system;
· Supporting the roll-out of new applications;
· Setting up new users' accounts and profiles and dealing with password issues;
· Responding within agreed time limits to call-outs;
· Working continuously on a task until completion (or referral to third parties, if appropriate);
· Prioritizing and managing many open cases at one time;
· Rapidly establishing a good working relationship with customers and other professionals, such as software developers, Noc_servers, Noc networking and monitoring teams;
· Testing and evaluating new technology;
· Conducting electrical safety checks on computer equipment.
· Basic power generator issues.
JOB REQUIREMENTS
Required Knowledge:
1. 70% English
2. Technical support knowledge (Advanced)
a. Operating Systems
b. Installation and Configuration
c. Commands and Scripting
d. Security for end users.
e. Hardware
f. Peripherals
g. File Management
3. Windows server 2008/2012 (Basic)
a. Dns
b. Dhcp
c. Active Directory
4. Virtualization (Basic knowledge)
5. networking and security/forensics
a. Wireless / wired network
b. Network drives
c. File and print sharing
Studies
Studies in one of the following: Business information technology; Business systems engineering, Computer networking and hardware, Computer science Computer software development.
Skills
· The ability to think logically;
· A good memory of how software and operating systems work;
· Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
· The ability to work well in a team;
· Problem solving skills;
· A strong customer focus;
· The ability to prioritize your workload;
· Attention to detail.
