Job Purpose:
This position provides support to the Compliance Department by overseeing the Agent Training Program in the Americas. Serves as an active team member in supporting department’s growth and goals to ensure sound operational understanding and implementation of operational procedures. Makes recommendations to Agent Oversight Manager on organization and workflow of the Agent Training Program.
Main Responsibilities
• Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
• Assist in the implementation of new policies and procedures.
• Coordinate department workflow to ensure efficient and effective distribution of resources.
• Identify trends and opportunities to further improve AML Training Program.
• Lead AML Trainers to meet and exceed specific monthly performance objectives.
• Recommend solutions for performance issues and potential areas of training
• Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of AML team
• Update monthly compliance KPI report.
• Conduct in-person and telephonic training for U.S. Agents on Anti-Money Laundering, the Bank Secrecy Act (BSA), the USA PATRIOT Act, Know Your Consumer (KYC), Office of Foreign Assets Control (OFAC), and Consumer Fraud.
• Conduct in-person and telephonic training for Canadian Agents on the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
• Enter training information in the Agent Training Database.
• Maintain an electronic file of each training session.
• Continue to increase knowledge of relevant anti-money laundering laws, and regulations.
• Perform other miscellaneous duties as assigned.
Skills and Qualifications:
• Bi-lingual: English/Spanish;
• Bachelor’s Degree (or minimum three years’ experience in AML/BSA compliance or Banking);
• At least three years of knowledge in money laundering compliance requirements for money service businesses;
• Demonstrate professional communication skills with internal and external customers, at varying levels in the organization;
• Demonstrate excellent organization, time management skills, attention to detail, and excellent at meeting deadlines/commitments;
• Proficient in MS Word, Excel (advanced), Access and Outlook
Ciudad: todo el pais
