Ejecutivo De Call Center

Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems maintain records and communicates resolution and/or status to the customer.

Responsibilities

-Answer inbound calls/emails
-Handle customer problems and questions using multiple computer programs
-Create service tickets for issues
-Following up with customers within specified timeframes with resolutions/updates via outbound calls/emails
-Work on special projects as needed

Qualifications

-Communication Skills
-People Skills
-Customer Service
-Attention to Detail
-Multi-tasking