Senior Supervisor (Sales And Collections)

Purpose of Position
Trains and coaches Sales/Service agents to maximize sales performance, achieve service levels and overall productivity. Works with Project Manager/Operations Manager to determine specific development needs of team / clients to optimize performance metrics.
Primary Duties and Responsibilities
• Increase sales and customer service metrics
• Coaching and develop in the area of sales and service
• Possess strong motivational skills; able to drive performance in all types of people and personalities
• Thrives as team player in a fast paced, high-energy, change-orientated environment
• Strong understanding of rankings, conversion, attendance, service levels etc
• Performs other related duties and assignments as required and as assigned by manager
• Manage daily functions of the team and work closely with project manager on guidelines and next steps to success
• Be aware of what is going on within the team
• Establish high morale and motivation with the team
• Identify and work with all agents to create and build a career
• Ability to work with Operations staff and Client in a professional and productive manner
• Regularly 3 hours of phone time per month
• Acknowledge success no matter how big or small it is!
Position Requirements / Experiencelll
• 1-2 years previous call center experience in a supervisor capacity
• Experience with cellular technology in a call center environment
• Sales/performance driven personality
• Proven track record in meeting and exceeding sales and service goals
• Strong focus on service levels in a sales environment
• Must be analytical and understand statistics / metrics
Education
• College experience preferred
Work Environment
General office environment
Extended time typing and staring at computer monitor
May require extended periods of sitting or standing

Años de experiencia: 2

Disponibilidad de Viajar: No

Disponibilidad de Cambio de Residencia: No

Salario: 65,000.00 $ (Neto mensual)

Ciudad: san salvador